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Terms of Use

OVERVIEW

This website is operated by BowTie Traders Private Ltd . Throughout the site, the terms “we”, “us” and “our” refer to BowTie Traders Private Ltd . BowTie Traders Private Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SHIPMENT POLICY

It takes between 4-5 working days for us to deliver your ordered product from the time you place the order on our site. Mynativebazaar.com ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders as swiftly as possible from our warehouse. On dispatch we will send you a mail giving you the details of the courier service used.

Shipment methods

Mynativebazaar.com dispatches all parcels using a courier chosen according to your order or the type of products sold on mynativebazaar.com, to offer you fast and reliable delivery. You can track your delivery via the website of our courier partner based on the information mailed to you.

Shipping / Delivery charges.

Shipping/Delivery charges are particular to a product and are visible on the product page. For deliveries within India charges will be free for order value more than Rs 500. We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, mynativebazaar.com promises to do its best to find the causes and resolve the problem in a timely manner.

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on the website of our courier partner. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at sales@mynativebazaar.com or call us at our customer care numbers.

What Happens if I am not Available to Receive my Parcel?

Should you not be present when our courier attempts to deliver your parcel, second attempt will automatically be made after 48 hours, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to mynativebazaar.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will re-dispatch it to you as per your instructions.

What should I do if I receive a damaged parcel?

If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at sales@mynativebazaar.com stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid.

What should I do if a damaged parcel has been left for me?

If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at sales@mynativebazaar.com For further information on returns kindly visit our return policy.

I Have Only Received Part of my Order

Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account section. If shipment is still on going, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at sales@mynativebazaar.com

RETURN POLICY

We take great pride in our reputation for quality and excellent value but in case you are unhappy with the product we offer a flexible and easy return policy.

You are eligible to return your goods if:

  • We have shipped a wrong product.
  • There is a defective product.
  • The product has been damaged during transit, and we are not able to provide you with a replacement.

All you need to do is to inform us within 3 days of receiving the parcel by writing into us at sales@mynativebazaar.com and sending us the image of the concerned product, also, couriering us the parcel which needs to reach us within 7 days of informing us.

There is no refund for the damaged products, product will be replaced with an alternate product and if the replacement product is unavailable we will not refund the amount,the value of the product will be converted into My Native Bazaar Loyalty points.

CANCELLATION POLICY

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your in your Card Account. The customer agrees not to dispute the decision made by Mynativebazaar and accept Mynativebazaar's decision regarding the cancellation