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It takes between 4-5 working days for us to deliver your ordered product from the time you place the order on our site. Mynativebazaar.com ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders as swiftly as possible from our warehouse. On dispatch we will send you a mail giving you the details of the courier service used.

Delivery methods

Mynativebazaar.com dispatches all parcels using a courier chosen according to your order or the type of products sold on mynativebazaar.com, to offer you fast and reliable delivery. You can track your delivery via the website of our courier partner based on the information mailed to you.

Charges

For deliveries within India charges will be free for order value more than Rs 500.

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, mynativebazaar.com promises to do its best to find the causes and resolve the problem in a timely manner.

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on the website of our courier partner. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at sales@mynativebazaar.com or call us at our customer care numbers.

What Happens if I am not Available to Receive my Parcel?

Should you not be present when our courier attempts to deliver your parcel, second attempt will automatically be made after 48 hours. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to mynativebazaar.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will re-dispatch it to you as per your instructions.

What should I do if I receive a damaged parcel?

If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at support@mynativebazaar.com stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid.

What should I do if a damaged parcel has been left for me?

If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at sales@mynativebazaar.com For further information on returns kindly visit our return policy.

I Have Only Received Part of my Order

Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account section. If shipment is still on going, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at support@mynativebazaar.com